First, you need to explain the legal matter. Speak about the facts, not emotions. For example, "on that day she agreed for this", "on the other day he did this", "now I cannot do this", "I want to file an immigration petition", "I want to answer to a traffic charge", etc.
Second, ask what supporting documents you may send to a bonolegal for the initial assessment. What channel is to be used for communicating information and for submitting the documents, or where to mail the hard copies.
Third, ask about our
fees framework and how the service agreement might work. Tell about your preference regarding a proportionate or fixed contingency pricing model.